FAQ

How do I hire pieces from Vintage Patina?
Please visit our HIRE page to view The Collection of pieces to hire. You can view all our pieces and then add your items to your own Wishlist. From there please submit it to us and we’ll respond promptly, confirming availability for your date.  To book and confirm your items you will need to complete our booking and bond form and pay a 50% deposit. We cannot hold items or confirm your order without this.  The final balance is payable two weeks before the date of your event, we’ll be in touch prior to this to go over your order and to confirm all the details.  If you have any questions about any of the pieces, please get in touch.

Is there a Minimum Order?

Yes.  Our Minimum Order value for hiring pieces is $400 + GST.  This does not include delivery, collection and/or labour.

Can I visit your showroom and look at the pieces?

Totally!  Generally we’re pretty busy with events Friday through to Monday and many of our items are out. The best time to visit is between Monday afternoon and Thursday.  We don’t hang out at the warehouse all the time and sometimes we have classes running so viewings are by appointment only, so give us a call or send us an email to arrange a convenient time to come.  Our details are here.

Do the prices on the website include Delivery etc?

The prices shown on our website are for the cost of hiring only and do not include delivery, collection and associated labour. Prices listed are per item, unless we say otherwise and don’t show GST, so you’ll need to add that pesky 10%.

Does Vintage Patina deliver?

Yes we cover Sydney and it’s surrounding suburbs as well as most of NSW. We’re willing to travel pretty much anywhere if you’re willing to pay the services fee. Delivery and collection is calculated by the vehicle type, 1 tonne, 2 tonne or 3 tonne and the total KM needed to fulfil delivery and collection, plus any tolls required. Labour is additional and covers the time needed to travel for delivery and collection as well as loading and unloading. If you would like one of our awesome crews to delivery and collect your items, let us know where we’re heading and we can include it in your quote.

Do you set up and pack down?

We certainly do. We can take care of that so you can have peace of mind and not worry that Aunty Mildred is going to set up on the other side of the beach. Set up and pack down starts at $50+GST, thats for a 2 hour block for 1 crew member. If your order requires more people then we just multiply that cost by how many of our crew is needed. All you need to do is send through a floor plan and anything else we may need and our amazing crew will take care of the rest.

Do you have styling services?​

You bet we do! We have three amazing stylists that can take care of your event design, styling and on the day co-ordination. Our stylists are not only seasoned professionals in the industry, but have had extensive careers in Film, TV, Theatre and Fashion. Give us a call or send us an email to chat about your event and to speak to one of our stylists!

What other services does Vintage Patina provide?

We provide beginning to end services for your event. We are fully staffed with an amazing team of creatives that can take care of every details. We have 2 graphic designers that can look after your stationary need, a hand lettering expert that can create your signage, a calligrapher and an incredible cake maker. Our stylists also provide floral styling and create all of your event florals. With such a team, you can relax and have 1 vendor look after every aspect of your event.

When is the next MasterClass?

We now have a list of classes that you can take all year round, at your convenience. Simply head to the Masterclass section of our website and select the class that most interests you from our drop list, let us know when you would like to take the class and we’ll book it in for you. There is a minimum of 4 to book and classes are held at our Workshop room in Hornsby and are subject to availability so it’s best to book in advance. We can also arrange to come to you, but that will incur an additional fee.

Can I pick up my pieces myself?

Absolutely! We are very happy if you wish to come and collect your items directly. We still need a crew member on site to prepare your order and help you load it on pick up and to be there to check items in when you return. Warehouse pick up incurs a small labour fee depending on the amount of items you hire. You also have to make sure that you have a suitable vehicle- no hatchbacks please!

Do I need a set time to pick up and return?

Yes. We schedule other pick ups and deliveries around your appointment so it is imperative that you are on time. You are given an hour for pick up and an hour for return. If you are late, you may affect other orders on the day. A late fee may be charged if you do not adhere to your appointed times.

What is your hire period?

Our hire period is 4 days. If you wish to hire outside of the hire period, extra fees are applied.  For long term hire, please get in touch.

What happens if something gets broken?

Well, it sometimes happens, can’t be helped and we accept that. When you complete the booking form, you leave your credit card details with us, which is in lieu of a cash bond for any loss or damage. Just like when you stay in a hotel, those details are held on file in our system until the day after your event. If something gets broken, we ring you and let you know the amount we require to cover the breakage.  It is equal to the cost of replacement value.  We then charge your credit card. If there’s nothing to report, your details are erased from our system.​

​Can I change my order after I’ve placed it?

You can change your order up to 2 weeks prior to your event, just before your final balance is due. Please note that you can reduce your order by 15% of your original booking, in case numbers change or there’s something else that tickles your fancy. Sometimes, however, because many of our pieces are one-off, it does happen that the item just may not be available on the day you are wanting.

Do prices include GST?

All prices are exclusive of GST and so GST will be added to your final invoice.