Frequently Asked Questions

How do I hire pieces from Vintage Patina?
Please visit our HIRE page to view The Collection of pieces to hire. You can view all our products and then add your desired pieces to your own Wishlist. From there please submit it to us and we’ll respond promptly, confirming availability for your date.  To reserve and book your items, you then sign and return our Hiring Proposal and pay a 50% deposit.  Two weeks before your event, we’ll be in touch confirming all details and pick-up times.  The final balance becomes payable two weeks before the date of your event.  If you have any questions about any of the pieces, you can call Tanya on 02 9817 0307 and we’ll happily explain whatever you’d like to know.

 

Is there a Minimum Order?

Yes.  Our Minimum Order value for hiring pieces is $250 + GST.

Can I visit your showroom and look at the pieces?

Yes!  We would welcome this.  Generally as many of our pieces are out on hire between Friday and Monday, the best time to visit is Tuesday, or Thursday.  We open by appointment only, so do call or email to arrange a convenient time to come.  Our details are here.

Does Vintage Patina deliver?

Yes we can arrange delivery for you – and collection on the same day if required.  In your enquiry please be sure to mention this so we can add it to your quote.

Can I pick up my pieces myself?

Absolutely! We are very happy if you wish to come and collect your items directly. We also have a Budget Hire Company only one block away should you wish to hire a truck/ute/trailer to pick up the pieces yourself.

When do I need to bring the items back?

The normal hiring contract is from Friday through to return on Monday for weekend events.  If you are not able to return them on the Monday we can arrange for a later return.  (But we’d have to charge you an extra daily rate to cover the late return.)  For corporate customers, just let us know your timing requirements.

What happens if something gets broken?

Well, it sometimes happens, can’t be helped and we accept that.   We do hold a credit card bond from you.   If something gets broken, we ring you and let you know the amount we require to cover the breakage.  It is equal to the cost of replacement value.  We then charge your credit card, with your permission.

​Can I change my order after I’ve placed it?

Sometimes your tastes change over time, and decisions are a little tricky.  You can change pieces (unless on rare occasions!), up to 2 weeks prior to your event without any penalty. Sometimes, however, because many of our pieces are one-off, it does happen that that the item just may not be available on the day you are wanting.

Do prices include GST?

All prices are exclusive of GST and so GST will be added to your final invoice.